Refund policy

At Elyse, we strive to deliver delicate, luxury jewelry crafted with the highest quality standards. We want you to love every piece you receive. However, if there is an issue with your order, we are here to assist you.

1. 3-Day Return & Exchange Window

We offer a 3-Day Return and Exchange Policy. You have 3 days from the date of package delivery to request a return or exchange.

To be eligible for a return or exchange:

The item must be unworn, unused, and in its original condition.
The item must be returned in its original Elyse packaging (including boxes, pouches, and tags).
Proof of purchase (Order ID or email confirmation) must be provided.

2. Damaged, Faulty, or Incorrect Items

We inspect every piece carefully before shipping. However, if you receive an item that is damaged, defective, or incorrect, we will offer a 100% free replacement or return.

Reporting Time: You must report any damage or fault within 24 hours of receiving your parcel.
Requirement: Please send a clear picture or a short unboxing video showing the damage/fault along with your Order ID to our support team via WhatsApp or Email.
Resolution: Upon verification, we will arrange a replacement or process your return at zero extra cost to you.

3. Non-Eligible Items

Returns or exchanges will not be accepted under the following conditions:

Requests made after the 3-day window has expired.
Items showing signs of wear, liquid/perfume exposure, or physical alteration.
Sale or promotional clearance items.

4. Return Process & Shipping Costs

For Damaged / Faulty / Incorrect Items: Elyse will cover all shipping and pickup fees.
For Change-of-Mind / Standard Returns: The customer will be responsible for sending the item back to our facility, and initial shipping fees (Rs 250) are non-refundable.